Purnamasari, Devi, Heni Indrayan, and Candra Yudha Satriya. 2019. “HANDLING COMPLAIN: MEREDAM ISU DI RUANG VIRTUAL”. Conference On Communication and News Media Studies 1 (April), 215. https://proceeding.umn.ac.id/index.php/COMNEWS/article/view/1096.